Yes! Many of our clients start with an audit or listing refresh and grow from there.

Not at all. While we manage a select few properties locally, most of our services — audits, systems, guest journey mapping, and strategy — are designed to be done remotely.

If your property aligns with our values and you’re ready to elevate the experience, we’ll explore a custom plan no matter where you’re located.

We onboard a limited number of clients each quarter to keep things high-touch and personal.

Book a call and we’ll map out the right window based on your needs and our calendar.

It’s a full guest-experience walk-through — we audit your listing, communications, guest journey, amenities, photos, and even booking process.

You’ll receive a personalized report with honest insights and actionable recommendations, all from the lens of a guest-obsessed pro. Think of it like a secret shopper for your short-term rental —zero judgment

Sometimes, yes — especially if you’re booking us as a “secret guest” audit. Other times, it’s fully virtual depending on your location and goals.

Either way, you’ll get a report that mirrors the full guest journey — not just a surface-level checklist.

We love working with thoughtful, values-driven hosts — from first-timers to seasoned operators who know they could be doing more.

Whether you’re in over your head or just want to level up, we’re here to bring clarity, intention, and systems to your hosting journey.

Never. We’ve all started somewhere, and this isn’t about shame — it’s about making things better.

We’re here to build with you, not critique from the sidelines. Progress > perfection.